Job Description

ChildNet, Inc. is a private, not-for-profit community-based care (CBC) agency servicing Broward and Palm Beach County. We are contracted with the State of Florida, Department of Children and Families, to provide case management support to abused, abandoned, and neglected children. ChildNet is nationally accredited by the Council on Accreditation (COA) and employs over 450 staff at its location in Ft Lauderdale and West Palm Beach, Florida.

This position oversees the day-to day operations of In-home, Reunification and Courtesy Units to ensure established outcome measures, service and quality standards are met and exceeded.

Responsibilities: Supports the Program Officer in all aspects of program growth specifically through strategic and operations planning guidance and by ensuring that required infrastructure is in place by:

  • Developing innovative initiatives to enhance internal efficiency and effectiveness within the units.

  • Evaluating efficiency and effective delivery of unit functions under charge; provides recommendations for improvement or modifications to current policies and operational procedures; effects change as needed to improve service delivery.

  • Overseeing the administration of case management services, which includes but not limited to case assignment, staffings, client case files, compliance with documentation and maintenance of SACWIS.

  • Representing ChildNet in meetings and interacts with various community stakeholders to provide vision, leadership and strategic direction in the implementation of ChildNet’s local strategy plans.

  • Reviewing and updating policies and procedures for compliance with Florida Statutes, Administrative Code, COA and current practice.

  • Ensuring a high level of effective communication between all of ChildNet staff, children, families and community stakeholders.

  • Maintaining current knowledge of legislative changes, issues, trends and developments relevant to child welfare practices for application to functional areas under charge to ensure compliance.

  • Responding and providing resolutions to inquiries and concerns from clients, the community and other departments.

  • Recognizing, respecting and responding to the unique, culturally-defined needs of others served.

The items listed above are intended to provide an overview of the essential functions of the job. This is not an exhaustive list of all functions and responsibilities that the position may be required to provide.

Skills / Requirements

* Master’s degree in social services or a related field preferred.

* Five (5) years or more of supervisory experience in human services or child welfare programs.

* Requires a valid Child Welfare Case Manager (CWCM) Certification that can be verified by the Florida Certification Board.

* Strong computer skills to include Microsoft Office 365 Suite and strong analytical abilities.

* Able and willing to work with a diverse client population.


  • Guiding and Developing Staff: Focusing and guiding others in accomplishing work objectives; rewards and recognizes other, both formally and informally, in ways that motivate them; sets high performance expectations for team members; sets clear performance expectations and objectives; holds others accountable for achieving results.
  • Visionary Leadership: Keeps the organization’s mission and values at the forefront of employee decision making and actions; ensures alignment of organization’s strategic plan and agency practices with mission and core values.

  • Coaching: Providing timely guidance and feedback to help others strengthen knowledge/skills areas needed to accomplish a task or solve a problem.

  • Diagnostic Information Gathering: The ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information, when others are reluctant to disclose it.

  • Analytical Thinking: The ability to tackle a problem by using a logical, systematic, sequential approach.


Important Notes

ChildNet is committed to equal employment opportunity for all applicants without regard to race, sex, age, religion, color, disability, national origin or ancestry, citizenship status, genetic information, marital status, veterans status or military service obligation, medical condition, sexual orientation, or gender identity or expression and any other status protected by applicable law.  Including Title VII of the Civil Rights Act, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and CFOP 60-10, Chapter 4. ChildNet is also a Drug-Free Workplace (DFWP).