Job Description

ChildNet, Inc. is a private, not-for-profit community-based care (CBC) agency servicing Broward and Palm Beach County. We are contracted with the State of Florida, Department of Children and Families, to provide case management support to abused, abandoned, and neglected children. ChildNet is nationally accredited by the Council on Accreditation (COA) and employs over 450 staff at its location in Ft Lauderdale and West Palm Beach, Florida.

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein.

Job Summary: This position conducts research and analysis of and recommends solutions for provider and agency improvements and program compliance.

Responsibilities: Promote a better understanding of management’s goals, policies, and mission; guides employees in their understanding of laws and regulations, considers factors that contribute to the effectiveness and productivity of the organization to foster an environment of constructive work relationships by:

  • Working with ChildNet’s managers, supervisors, employees and providers to prevent and resolve problems.
  •  Conducting research and analysis and recommending solutions for provider and agency improvements and program compliance.

  • Analyzing the underlying forces and practices that cause problems and recommends corrective measures to eliminate the root cause, i.e., collects data, obtains department input, evaluates processes, prepares reports, reports to management the results; recommends and establishes improved administrative methods.

  • Works with management to identify areas of improvement, creates quality monitoring projects, gather resources and manages and tracks the progress to support ChildNet’s short and long-range business objectives by:

  • Consulting with management regarding performance issues, assist managers to develop skills in performance standards and metrics and to remove organizational barriers that impede individual staff members’ performance.

  • Creating performance metrics and standards, reports and improvement targets for all strategic business units, confers with departments and providers to explain policies and procedures; may make presentations on assigned projects and programs.

  • Providing analytical management assistance and service contract performance measures for providers and ChildNet by planning, coordinating and directing programs, conducting surveys and studies, and special projects.

  • Conducting appropriate research and drafts reports, fact sheets, evaluations, conclusions, notices, and other documentation for presentation to executive management.

  • Validating the accuracy of ChildNet's automated systems; makes recommendations to improve accuracy and validity of data. Interfaces with departments and the internal Trainer to develop and implement training programs; confers with Human Resources to resolve employee concerns.

  • Conducting annual contract monitoring as outlined in the agency’s Contract Monitoring policy and procedures.

  • Recognizing, respecting and responding to the unique, culturally- defined needs of others served.

    The items listed above are intended to provide an overview of the essential functions of the job. This is not an exhaustive list of all functions and responsibilities that the position may be required to provide

Skills / Requirements

* A Bachelors Degree in social work or related area of study from an accredited college or university required.

*Must have at least five (5) years of experience in social services or quality assurance.

* Strong computer skills to include Microsoft Office 365 Suite and strong data entry skills.

* Must be available to work a flexible schedule to include nights and weekends in order to meet with children and families.

* Able and willing to work with a diverse client population.


Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.

Empowering Others: The ability to convey confidence in employees' ability to be successful, especially at challenging new tasks; delegating significant responsibility and authority; allowing employees freedom to decide how they will accomplish their goals and resolve issues.

Managing Change: The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness; initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change.

Managing Performance: The ability to take responsibility for one's own or one's employees' performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.

Attention to Communication: The ability to ensure that information is passed on to others who should be kept informed

Important Notes

ChildNet is committed to equal employment opportunity for all applicants without regard to race, sex, age, religion, color, disability, national origin or ancestry, citizenship status, genetic information, marital status, veterans status or military service obligation, medical condition, sexual orientation, or gender identity or expression and any other status protected by applicable law.  Including Title VII of the Civil Rights Act, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and CFOP 60-10, Chapter 4. ChildNet is also a Drug-Free Workplace (DFWP).