Job Description

ChildNet, Inc. is a private, not-for-profit community-based care (CBC) agency servicing Broward and Palm Beach County. We are contracted with the State of Florida, Department of Children and Families, to provide case management support to abused, abandoned, and neglected children. ChildNet is nationally accredited by the Council on Accreditation (COA) and employs over 450 staff at its location in Ft Lauderdale and West Palm Beach, Florida. There are current needs for individuals interested in working with the families and children.

This job description is not all-inclusive and employees are expected to perform all other duties as assigned and directed by management.  Job descriptions and duties may be modified when deemed appropriate by management.  The list of essential functions, as outlined herein,is intended to be representative of the tasks performed within this classification.  It is not necessarily descriptive of any one position in the class.  The omission of an essential function does not preclude management from assigning duties not listed herein.

Job Summary: This position supervises the day-to day operations of the Support Services staff which includes Background Screening and Diligent Search (Broward and Palm Beach Counties) to ensure established outcome measures, service and quality standards are met, exceeded, and maintained.


Coaches and supervises the Background Screening Coordinators, Support Staff and Diligent Search Specialists to ensure safe and expeditious delivery of services in accordance with Florida Statutes, Administrative Code, COA standards, and ChildNet’s policies and procedures by:

Monitoring the quality and productivity of the work of unit personnel. Prepares various documentation and reports for management.

Coordinating with other departments, consultants and other agencies to ensure timely and comprehensive implementation of department functions. Confer with internal and external entities as needed to assist in resolution of identified concerns or complex issues.

Ensuring effective communication between all of ChildNet staff, children, families and community stakeholders.

Serving as a liaison with Broward Sheriff’s Office, local Police Departments, Family Central, and any other community agencies to coordinate or resolve any issues in support of the overall functions of the staff duties.

Maintaining current knowledge of legislative changes, issues, trends and developments relevant to child welfare practices for application to functional areas under charge to ensure compliance.

Responding and providing resolutions to inquiries and concerns from clients, the community and other departments.

Completion of monthly statistics for unit, and preparation of assignments as needed.

Recognizing, respecting and responding to the unique, culturally-defined needs of others served

 The items listed above are intended to provide an overview of the essential functions of the job. This is not an exhaustive list of all functions and responsibilities that the position may be required to provide


Skills / Requirements

Associates Degree in related field

Three (3) years progressively responsible experience in child welfare; or an equivalent combination of education, training and/or experience.

Must be proficient in all Microsoft applications.

Possess excellent organizational skills, written and verbal communication.

Possession of a valid Florida driver-s license without any restrictions/citations that would affect job performance and reliable transportation.

Able and willing to work with a diverse client community.


Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.

Empowering Others: The ability to convey confidence in employees' ability to be successful, especially at challenging new tasks; delegating significant responsibility and authority; allowing employees freedom to decide how they will accomplish their goals and resolve issues.

Managing Change: The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness; initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change.

Developing Others: The ability to delegate responsibility and to work with others and coach them to develop their capabilities.

Managing Performance: The ability to take responsibility for one's own or one's employees' performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.


Important Notes

ChildNet is committed to equal employment opportunity for all applicants without regard to race, sex, age, religion, color, disability, national origin or ancestry, citizenship status, genetic information, marital status, veterans status or military service obligation, medical condition, sexual orientation, or gender identity or expression and any other status protected by applicable law. Including Title VII of the Civil Rights Act, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and CFOP 60-10, Chapter 4. ChildNet is also a Drug-Free Workplace (DFWP).